Cv997 Privacy Policy — Our Commitment to Protecting Your Data

Keeping your personal information fully secure and confidential on the cv997 platform is our top priority. Read this policy to understand how we collect, use, and protect your data.

Data Secured Bangladesh Market Mobile-First

Information We Collect

When you register on the cv997 platform, we collect your name, mobile number, email address, and date of birth. Verification of your national ID or passport may be required for account verification purposes. This information is used solely to confirm your identity and to meet legal obligations. It is never shared with any unauthorized third parties. Your account information is always stored in encrypted form.

Account Information

  • Name & contact information
  • Mobile number & email
  • Date of birth & identity verification documents
  • Login credentials (encrypted)

Device & Browser Information

  • IP Address & Device Model
  • Operating system & browser type
  • Session duration & connection data
  • Location (city/district level only, not precise)

Payment & Financial Information

  • BKash / Nagad / Rocket number
  • Deposit & Withdrawal Transaction Records
  • BDT amount & transaction time
  • Bank account details (where applicable)

Usage Data

  • Pages visited and click behaviour
  • Gaming history & betting records
  • Promotion usage data
  • Messages sent to customer support

How We Use Your Information

Cv997 uses the data it collects solely for specific, legitimate purposes. Your information is used to manage your account, ensure secure transactions, and meet legal obligations. It is also used to personalise your experience and keep you informed of relevant promotions. Data analysis is carried out to prevent fraud and unauthorised access. Under no circumstances is your data sold to advertisers or third parties.

Account Security

Login verification, fraud detection, and security assurance.

Transaction Processing

Processing deposits and withdrawals, and maintaining records of BDT transactions.

Relevant Offers

Sending you bonus and promotional information based on your preferences.

Customer Support

Managing support requests and assisting with issue resolution.

Service Improvement

Improving platform performance and enhancing user experience.

Legal Compliance

Meeting regulatory guidelines and legal obligations.


Cookies & Tracking Technologies

The cv997 website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser that help remember your preferences and session information. In addition to essential cookies, we use analytical cookies to monitor platform performance. You can manage or delete cookies through your browser settings at any time, though doing so may limit certain features.

Cookie Type Purpose Duration
Necessary Maintaining login sessions & security tokens Cleared at end of session
Functional Remembering language and preference settings 30 Days
Analytical Monitoring visit frequency and usage patterns 90 Days
Security Fraud detection & account security 1 Year

We do not use third-party tracking pixels or advertising cookies. Our analytics tools are used for internal purposes only and are not connected to any ad networks. We are committed to maintaining the privacy of our users at all times.


Data Retention & Security

Cv997 uses industry-standard encryption to keep your personal data secure. All data is transmitted via SSL/TLS protocols, and data at rest is stored with AES-256 encryption. Only authorised personnel may access data on our servers, and only when necessary. Regular security audits and vulnerability assessments are conducted to minimise the risk of any data breach. Your payment information is stored on dedicated, specially secured servers, and full card numbers or PINs are never retained.

Data Retention Period

All data is retained for as long as your account remains active. Following account closure, certain information may be kept for up to five years to meet legal obligations. After that period, all personal data is securely deleted. Transaction records are retained in accordance with financial regulatory requirements.

Sharing Information with Third Parties

Cv997 never sells your personal data. Limited information is shared with authorised payment gateways solely for payment processing. Where required by a legal order or government directive, data may be disclosed in compliance with applicable law. All agreements with third parties include confidentiality provisions.


User Rights

Under applicable data protection regulations in Bangladesh, cv997 users have certain rights over their personal data. You may request a copy of the data we hold about you at any time. If any information is inaccurate or outdated, you may request a correction. In certain circumstances, you may also request deletion of your data, though complete erasure may not always be possible where legal obligations apply. To exercise any of these rights, contact our support team directly.

You may request a full list and details of the personal data we hold about you at any time. We will provide the relevant information within 30 business days of receiving your request. To make this request, contact support from your registered email address. Information will only be released after your identity has been verified, to ensure no one else can access your data.

If any information stored in your account is incorrect or incomplete, you can request a correction. General details such as your address and mobile number can be updated directly from your account settings. For changes to identity-related information, verification must be completed through our support team. Correction requests are processed within 15 business days of receipt. Updated information is reflected in our system immediately, and the old data is securely deleted.

In certain circumstances, you may request that we delete your personal data. Requests to erase data that is no longer needed after account closure will be accepted. However, some data may be retained for a defined period where required by legal obligations, dispute resolution, or fraud prevention. Processing a deletion request may take up to 30 business days. You will be notified in writing whether your request has been accepted or declined, along with the reason.

You may object to the processing of your data for specific purposes, particularly for marketing messages or promotional communications. You can unsubscribe from marketing emails or SMS at any time. Once an objection is raised, we will stop using your data for that specific purpose. However, processing that is necessary for service operation or legal compliance will continue. To raise an objection, contact us via our support email.

Policy Changes & Contact

Cv997 may update or revise this Privacy Policy from time to time. For any significant changes, we will send advance notice to your registered email or mobile number. The effective date of the updated policy will be clearly stated on this page. Continued use of the platform after a policy change will be considered your acceptance of the revised terms. If you have any questions or concerns about our Privacy Policy, our support team is always here to help.

Contact Support

For any privacy-related requests or questions, please contact our support team.

Email: support@cv997.app

Last Updated

This Privacy Policy was last reviewed and updated in 2026. Please visit this page regularly to stay informed of the latest policy.

Effective Date: January 2026

Play Safe, Enjoy with Peace of Mind

Cv997 is committed to keeping your data secure while delivering the best entertainment experience. Join today and enjoy Bangladesh's premier online entertainment platform.

বাংলা